Hello Apple App Review Team,
We are urgently seeking assistance regarding our Apple Developer account.
Our application was successfully reviewed and approved by Apple on August 23. Shortly afterward, however, the application unexpectedly became unavailable on the App Store, and access to important sections of App Store Connect, including Distribution and TestFlight, disappeared.
We have not received a clear explanation of what caused this restriction.
We immediately contacted Apple and opened Case ID 20000149095871, but more than 72 hours have now passed without a response or any information about the status of the case.
We fully respect the App Store Review Guidelines and have always cooperated with the App Review team. In the past, when reviewers raised concerns, we communicated directly with App Review, clarified how our application works, and promptly made any requested changes.
If there is currently an issue with our application or developer account, we are completely ready to cooperate, provide any information required, make any necessary corrections, or speak with the App Review team by phone.
This situation is having a serious impact on our business and our users, while we currently have no information about what happened or what action is required from us.
Could an Apple App Review staff member please check Case ID 20000149095871 and advise whether the case can be reviewed or escalated to the appropriate team?
We would greatly appreciate any assistance.
Thank you.
Topic:
App Store Distribution & Marketing
SubTopic:
App Review
Tags:
App Review
App Store Connect
Developer Program
App Store
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