We offer a monthly subscription and an annual subscription with a 3-day free trial. Most of our trial users are not converting. They don't cancel — auto-renew stays on, Apple attempts the charge, and it fails with a billing error. The subscription goes into billing retry instead of converting. Our monthly product converts fine. Only the annual with the trial is failing. We've audited our implementation. We use an introductory offer only — no promotional offers, no signatures, no StoreKit configuration overrides. The initial purchases all complete successfully in the payment sheet. Nothing on our side participates in the renewal charge. Two questions: Has anyone seen this pattern, and is there anything on the developer side that can influence it? What actually happens to these subscriptions? Does Apple eventually collect and we get paid, or is this revenue simply lost? What percentage typically recovers during the billing retry period?

We have a monthly subscription and an annual subscription with a 3-day free trial. The monthly converts fine. On the annual, trials tend to enter billing retry rather than convert — users don't cancel, the charge just fails. We've audited our implementation and found nothing on our side that participates in the renewal charge. What can a developer actually do about this? Does trial length, price point, or using a paid introductory offer instead of a free trial make a difference?

Our app DetectiveL AI (iOS 1.0, first submission) has been "In Review" for over 10 days with no communication. What we've done: Expedited review request: approved, no movement since Support case opened (Case ID: 102938196547) — no response Follow-up message 4 days ago — no response Reviewer demo account provided and verified working We have not cancelled or resubmitted, per community guidance that this resets the queue. If anyone from App Review can look into this, we'd be grateful. And if other developers currently stuck in the backlog have found any effective path forward, advice welcome.