DESCRIPTION:  An iOS app - (WhatsApp Business) is not getting updated in device when update is deployed. The InstallApplication command is sent to device successfully and it is Acknowledged but the app is not updating. On analyzing the device logs in console we are getting the error- ["This installation was canceled by the user." UserInfo={NSLocalizedFailureReason=User canceled., NSLocalizedDescription=This installation was canceled by the user] for the app. This is a supervised device and app was not open in foreground too. So ideally the app should update silently without any user interruption but it says that user cancelled. There is no prompt in device too. We are unable to remove and re-install the app since app data will be lost.  HOW TO REPRODUCE:  Enroll a iOS device in MDM.  Deploy a VPP App Store App using MDM to the device.  Wait for an update in App Store and then deploy the update to device of the same VPP App Store app from MDM.  EXPECTED RESULT:  The app should be updated in device.  ACTUAL RESULT:  The app is not updated in device. (Error found in device - This installation was canceled by the user] for the app) InstallApplication Command From MDM: <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallApplication;Collection=51084000003072065</string> <key>Command</key> <dict> <key>RequestType</key> <string>InstallApplication</string> <key>iTunesStoreID</key> <integer>1386412985</integer> <key>InstallAsManaged</key> <true/> <key>ManagementFlags</key> <integer>5</integer> <key>Options</key> <dict> <key>PurchaseMethod</key> <integer>1</integer> </dict> <key>ChangeManagementState</key> <string>Managed</string> </dict> </dict> </plist> InstallApplication Response From Device <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallApplication;Collection=51084000003072065</string> <key>Identifier</key> <string>net.whatsapp.WhatsAppSMB</string> <key>State</key> <string>Managed</string> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>*****</string> </dict> </plist> Kindly help us with this case.

Issue Description: The Get Assets VPP License Management API (both 1.0.0 & 2.0.0) should return the assets with the adamIds of Apps available in App Store. For some location tokens, from this API, we get adamIds that are not available in App Store. The contentMetaData API doesn't return any response for these adamIds and they are not B2B apps too. How can we identify if the adamIds are of the apps that are removed from App Store? Or are we missing anything here? Kindly help us with this case. Get Assets URL: https://vpp.itunes.apple.com/mdm/v2/assets

Apple App Store apps that are not purchased in ABM (Non VPP apps) fails while deployed to macOS and tvOS devices from MDM. Since, we can install apps directly from App Store of macOS and tvOS devices just like iOS devices, kindly help us understand why the non VPP apps fails when distributed to tvOS and macOS from devices.

** Hi Community,** We have been testing on using oauth2 for User Enrollment.Where as per doc provided we have supplied the method, authorization-url, token-url, redirect-url, client-id in the 401 response from MDM Server Authorization Request As mentioned the apple client performed authorization request by adding state, login_hint to the Authorization-url and the params mentioned above and successfully received the authorization code after the user makes a login with the IDP. <<<<< Request GET /oauth2/authorization?response_type=code &client_id=XXXXXXXXXX &redirect_uri=apple-remotemanagement-user-login:/oauth2/redirection &state=XXXXXXXXXX &login_hint=useroa@example.com HTTP/1.1 Host: mdmserver.example.com ------- MULTIPLE REQUESTS BETWEEN CLIENT Server ---------- >>>>> Response HTTP/1.1 308 Permanent Redirect Content-Length: 0 Location: apple-remotemanagement-user-login:/oauth2/redirection ?code=XXXXXXXXXX&state=XXXXXXXXXX . Token Request Using the code received from authorization server apple client performs this step to get the access_token and refresh_token.I am using a authorization server created by default in my Okta domain and this step fails. <<<<< Request POST /oauth2/token HTTP/1.1 Content-Type: application/x-www-form-urlencoded Content-Length: 195 grant_type=authorization_code &code=XXXXXXXXXXXX &redirect_uri=apple-remotemanagement-user-login:/oauth2/redirection &client_id=XXXXXXXXXX >>>>> Response HTTP/2 401 Unauthorized Content-Type: application/json { "error": "invalid_client", "error_description": "Client authentication failed. Either the client or the client credentials are invalid." } When debugged this issue, As per Okta's doc https://developer.okta.com/docs/guides/implement-grant-type/authcode/main/#exchange-the-code-for-tokens The client must specify Their credentials in Authorization header as Authorization : Basic <client_id>:<client_secret> in order to get the access_token And Also as per RFC-6749 https://www.rfc-editor.org/rfc/rfc6749#section-4.1.3 The Confidential Clients must specify their client_id, client_secret provided by the authorization server to receive the access_tokens. May I know how to overcome this issue or did I missed any steps that may include the Authorization header Thanks in Advance,.

Description: <key>allowSpotlightInternetResults</key> <dict> <key>value</key> <false/> </dict> <key>allowAssistant</key> <dict> <key>value</key> <false/> </dict> I have added the restriction profile with the above restriction keys and values . along with a App Lock Policy locked to a single app. The problem am facing is, the app was locked to a particular app as per the policy . But User can able to open safari preview search view using the spotlight search. Atached Screenshot for the safarii preview in App Lock Policy Enabled Device

Issue Description: We tested App Store app update deployment in an iPad with OS version 16.4.1. We put the app AppLock mode in device using a MDM. Then we pushed a update for the app from MDM. The device didn't update the app but the command was successfully sent from MDM and device acknowledged it. When we removed the app from AppLock mode and closed it, the app updated instantly. For enterprise apps, we have observed that while pushing the app update to devices when it is in AppLock mode, the app closes automatically and the app updates and opens automatically in AppLock mode. But for app store apps this behavior is different like mentioned above. Also, if the app is not in AppLock mode and if the app update is pushed when the app is running in foreground, the device asks for update prompt. If we accept it, the app doesn't update automatically. If we close the app manually, then the app is updated instantly. Kindly educate us on this case on App Store App as to whether this an intended behavior or a bug.

Hi Apple community, We encountering an issue with Declarative Management app events when attempting bulk app distribution through our Mobile Device Management (MDM) solution. Description of the Issue: During bulk app distribution, the expected app events defined in the Declarative Management framework are not functioning as intended. While individual app deployments work fine and trigger the desired events, the problem arises specifically when distributing apps in the bulk of more than 20 apps. My Status-Subscription Configuration, { "Type": "com.apple.configuration.management.status-subscriptions", "Identifier": "DEFAULT_STATUS_CONFIG_0", "ServerToken": "2", "Payload": { "StatusItems": [ { "Name": "account.list.caldav" }, { "Name": "account.list.carddav" }, { "Name": "account.list.exchange" }, { "Name": "account.list.google" }, { "Name": "account.list.ldap" }, { "Name": "account.list.mail.incoming" }, { "Name": "account.list.mail.outgoing" }, { "Name": "account.list.subscribed-calendar" }, { "Name": "device.identifier.serial-number" }, { "Name": "device.identifier.udid" }, { "Name": "device.model.family" }, { "Name": "device.model.identifier" }, { "Name": "device.model.marketing-name" }, { "Name": "device.operating-system.build-version" }, { "Name": "device.operating-system.family" }, { "Name": "device.operating-system.marketing-name" }, { "Name": "device.operating-system.supplemental.build-version" }, { "Name": "device.operating-system.supplemental.extra-version" }, { "Name": "device.operating-system.version" }, { "Name": "mdm.app" }, { "Name": "passcode.is-compliant" }, { "Name": "passcode.is-present" } ] } } Has anyone encountered a similar issue where Declarative Management app events fail to trigger during bulk app distribution? If so, I would greatly appreciate any insights, recommendations, or potential workarounds you may have discovered. Additionally, if you have any suggestions for further troubleshooting steps or resources to explore, please feel free to share them. Thank you in advance for your time.

We encountering an issue with HasUpdateAvailable Key is not updating in InstalledApplicationList when the newer app version is available for the device to update from App Store. Problem Description: When an App Store app or Custom app has a newer version released, the HasUpdateAvailable Key in Installed Application List is never updating. In InstalledApplicationList the HasUpdateAvailable value is False even when a newer app version is available to update. For Example, Google Slides app ( com.google.Slides ) was released a new version - 1.2023.22200 was on June 7, 2023. By checking the device, The InstalledApplicationList response on June 10. The hasUpdateAvailable key is False, Even though the app has an update available. <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstalledApplicationList</string> <key>InstalledApplicationList</key> <array> <dict> <key>AdHocCodeSigned</key> <false/> <key>AppStoreVendable</key> <true/> <key>BetaApp</key> <false/> <key>BundleSize</key> <integer>198696960</integer> <key>DeviceBasedVPP</key> <false/> <key>DynamicSize</key> <integer>143360</integer> <key>ExternalVersionIdentifier</key> <integer>857221931</integer> <key>HasUpdateAvailable</key> <false/> <key>Identifier</key> <string>com.google.Slides</string> <key>Installing</key> <false/> <key>IsAppClip</key> <false/> <key>IsValidated</key> <true/> <key>Name</key> <string>Slides</string> <key>ShortVersion</key> <string>1.2023.20201</string> <key>Version</key> <string>1.2023.20201</string> </dict> </array> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>00008020-XXXXXXXXXXXX</string> </dict> </plist> Note :- We are experiencing this issue in multiple OS version for most of the apps. All the devices which we tested are compatible with the latest app version

We have the following issues on a iPad enrolled as Shared iPad via MDM using Apple Business Manager (ABM) We are unable to use the mail app in Shared iPad. The following error message is shown “This iPad is restricted from creating mail accounts”. When checked from MDM whether any such account restriction was added, they was none added to this device. We are also unable to add accounts via Settings app as well. And also when checking the Shared iPad restriction documentation, mail app is not in the restricted list for Shared iPad https://support.apple.com/en-mt/guide/apple-school-manager/axm3a8bb0ab8/web Kindly let us know whether we can add mail accounts manually in Shared iPad device. OS Version : iPadOS 16.5

We are unable to find the documentation for DDM in Managing apps. We searched the Apple Documentation for the newly introduced API and declarations announced (which are given below) but we could not find any results on this. Documentation for New Apps and Books for Organizations API that replaces ContentMetaData API Documentation for "com.apple.configuration.app.managed" DDM Configuration Documentation for "app.managed.list" DDM status The documentation has not been updated with these cases. Kindly help us on this.

Having trouble in signing in to iCloud when a managed supervised iPhone is restricted with few apps using “allowListedAppBundleIDs” restrictions key. Only iPhone has this trouble, this issue is not reproducible in iPad. Even after entering the Apple ID and password, the account seems to be not logged in. Have attached screenshots for reference. Tested device iOS Version : 17.1 Kindly explain this behaviour. Feedback ID : #FB13318247 - Sysdiagnose logs attached here.

https://developer.apple.com/documentation/managedappdistribution As stated in the above documentation, to use this framework, App should be enabled the following entitlement . The Managed App Installation UI entitlement is required to use this framework. But in developer portal it is not found .Is there any other requirements Apple will expect in order to use this entitlement.? Any help will be appreciated.

Hi Team, We have Apple's OS Update for Mac machines in our fleet . Where some Macs are Silicon previously at 14.2.1 and we updating them to 14.3 using Command ScheduleOSUpdate with InstallAction key set to Default. We also have set restriction set with keys forceDelayedSoftwareUpdates set to true and enforcedSoftwareUpdateDelay set to 1 For Updating at earliest. FYI, These machines already have FileVault Encrypted with them and also has Admin User After Restart We can see that the device automatically boots to Recovery Mode asking for a "Recovery Key" to continue , Even When we have given the personal recovery key (or) Trying to unlock the disk using Admin user's Credential in Startup Disk Things not working. FYI , The machine have asked for BootStrap Token After ScheduleOSUpdate Command And MDM have given them in Response Can We please know where there is a issue and why this behaviour is occurring

https://developer.apple.com/documentation/managedappdistribution https://developer.apple.com/documentation/appdistribution/fetching-and-displaying-managed-apps We have tested the above apple documentation regarding Managed Application Distribution . To Note : We are trying to provide a custom AppStore in our MDM App for Managed Apps. We have done all the steps mentioned in the documentation Got Entitlement and enabled for the app. Used the Exact code in a new swift UI Project Attaching Screenshots for the compile time error , i get First Screenshot , shows an error when building the project with a physical device(iOS 17.4). Seconds one , shows different error when building with a simulator. I have checked all the apple documentations and wwdc videos for further clue on this. But no help ! It will be helpful, if anyone help me with exact working model for this framework.

In older versions of macOS, such as those predating Mac OS Sonoma, users had the ability to set the Lock Screen independently from their desktop wallpaper. However, with the introduction of Mac OS Sonoma, this feature seems to have been altered or removed altogether. Currently, there appears to be no option to set the Lock Screen image separately; instead, only changing the desktop wallpaper, changes the Lock Screen image. This change raises questions about whether it is a deliberate alteration in the setting flow or if it could potentially be a bug in the system. Users may wonder if this adjustment is intended to streamline the interface or if there are plans to reintroduce the ability to customize the Lock Screen image independently of the wallpaper in future updates.