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Changing an App's Primary Language is broken in New App Store Connect
The new (2020) App Store Connect seems to have a bug which prevents changing the primary language of an app. I am familiar with the process, as I have changed the primary language of apps just prior to the 2020 App Store Connect update. To change the primary language, you must first manually add screenshots for the language that you want to be primary, and they must be approved for the App Store, you can normally then change the primary language for the app in the next update afterwards. While I now have the drop-down menu for the primary language, (in the past this indicates that the screenshot requirements are met) selecting the new language now produces an error: You must first provide all the required screenshots for each version in this language I am 100% certain that all screenshots are provided for the language on all platforms. I have been through this process for other apps shortly before the update. In my case, all required screenshots for iPhone, iPad and Apple Watch. None of the screenshots are being derived from another localization’s screenshots. However, I notice that the media manager in the new 2020 App Store Connect, doesn't allow you to un-check or disable deriving screenshots for platforms that you're not submitting screenshots for. In my case, my app is not an iMessage app, but the media manager is deriving iMessage screenshots (none) from the old primary language. I guess this is causing the bug, because my (0) iMessage screenshots are still being derived from the old primary language. I have just submitted a new update with dummy iMessage screenshots for each localization, however I suspect it will be rejected because it's not an iMessage app. Has anybody else managed to get around this issue, or is someone from support able to help? I contacted Apple Developer Support with a detailed explanation, but they simply replied with the normal instructions for changing the language, which does not address the actual issue I described.
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7.6k
Oct ’23
Subscription Offer Codes - Proceeds are 0.00 with "Pay up front" offer
Hello, I wonder if anyone can direct me to any information about how Subscription Offer Codes work with "Pay up front" offers... I have an active offer code which a number of customers have redeemed and have been charged for, however Sales & Trends in App Store Connect does not report any proceeds for these purchases, and the downloadable subscription report shows they were billed, but the "Developer Proceeds" field shows 0.00 for each subscription with that offer code. To clarify, this is not a free offer code, the "Customer Price" field shows the correct amount charged to customers. Are the proceeds delayed in some way when customer redeem an offer code? I've tried searching the documentation but can find little information. Thanks!
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2k
Jul ’22
Is the "Complete My Bundle" option going away? Or just completely broken?
I've had some customers being charged the full price for an App Store bundle, despite having purchased apps that are part of the bundle, with the "Complete My Bundle" option simply not showing for them.Equally, Apple's support page about Complete My Bundle and Complete my Album etc. has now been deleted, it was previously found here just a few months/weeks ago: https://support.apple.com/en-gb/HT201162Is this just abandoned now? Google's cache shows the page was still online in late Jan 2020: https://webcache.googleusercontent.com/search?q=cache:4Iaj-TcDtH8J:https://support.apple.com/en-gb/HT201162+&cd=3&hl=en&ct=clnk&gl=ukThe developer page about App Bundles does mention Complete My Bundle, but this is now the only reference to it on the Apple website anywhere: https://developer.apple.com/app-store/app-bundles/Anybody else noticed this?
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2.9k
Jun ’21