Our app, Roll (Apple ID: 6797953438), has received two Guideline 4.3(a) spam rejections. Our responses have gone unanswered for almost 3 weeks, and then we got an account warning. August 27: First rejection. We replied requesting clarification, explaining the app’s functionality, and supplied a walkthrough video. September 14: After almost three weeks without clarification, we submitted a substantially revised build with new functionality. We included an explanation directly in the App Review notes. September 15: The exact same rejection, still without identifying the issue or addressing our notes to them. This time, it included a warning about account removal for repeated noncompliance. It seems Apple is refusing to read our replies. Instead, they got back to us with the same rejection and a warning. For what? Doing as we were told and writing a reply? Note that thus far, NONE of our replies have even been acknowledged. Has anyone resolved a similar 4.3(a) rejection? What helped you get specific clarification or a call with App Review?

Hi, I submitted my Family Controls entitlement requests on April 21 for my iOS app, but I still haven’t received an approval, rejection, or any status update. This is blocking my ability to properly test and move forward with the app, since it depends on the Screen Time / Family Controls APIs. Has anyone had a similar delay recently? Is the recommended next step to file a code-level support request with my Team ID, or should I continue waiting? Thanks.