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App Store Connect Blank White Screen on Web / Error 2002 on Mobile App using same Apple ID
Hi everyone, I’m facing a frustrating loop trying to access App Store Connect and wanted to see if anyone else has encountered this or found a backend fix. The Problem: On Web (Chrome & Safari): When navigating to App Store Connect (specifically the Apps console or Users and Access), the page loads completely blank/white. On iOS App: Attempting to log into the official App Store Connect app using the exact same Apple ID results in a "Developer Account Required (Error 2002)" message. What I've already tried: Clearing browser cache, cookies, and using full Incognito/Private mode. Disabling all ad-blockers and extensions. Trying completely different devices (Mac and iPhone). Since it happens across all devices and browsers for the exact same account, it looks like a provisioning or synchronization bug on Apple's backend. Has anyone managed to resolve this without waiting weeks for senior engineering support? Any advice would be highly appreciated.
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Title: Paid $99 Developer Subscription via iOS App, but Portal shows "Become a member" & App Store Connect is Blank (Error 2002)
Hi everyone, I am stuck in a serious account provisioning/sync loop and need some advice or visibility from Apple moderators. The Issue: I purchased and completed the $99 Apple Developer Program subscription directly through the official Apple Developer app on iOS. The charge is fully processed, and the subscription shows as active under my Apple ID subscriptions and bank account. However, when I log into developer.apple.com with the exact same Apple ID, the portal completely ignores my active membership and redirects me to the "Become a member / Start your enrollment" page. Because the web backend doesn't recognize my active subscription, App Store Connect loads a completely blank/white screen on web browsers, and the App Store Connect iOS app throws Error 2002 (Developer Account Required). What I've tried: Double-checked that I am logged into the exact same email/Apple ID across all platforms. Cleared all browser cache, cookies, and tried Incognito/Private mode on multiple browsers (Safari & Chrome) and different devices. Tried waiting out the 48-hour sync window, but the system is completely disconnected. It seems like a critical backend synchronization bug where the App Store subscription ledger failed to update my developer team portal profile status to Active. Has anyone found a way to trigger the sync manually, or do I have to wait for senior developer relations support to do a manual override? Any help or advice would be greatly appreciated. its been 4 days ago and nothing
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App Store Connect Blank White Screen on Web / Error 2002 on Mobile App using same Apple ID
Hi everyone, I’m facing a frustrating loop trying to access App Store Connect and wanted to see if anyone else has encountered this or found a backend fix. The Problem: On Web (Chrome & Safari): When navigating to App Store Connect (specifically the Apps console or Users and Access), the page loads completely blank/white. On iOS App: Attempting to log into the official App Store Connect app using the exact same Apple ID results in a "Developer Account Required (Error 2002)" message. What I've already tried: Clearing browser cache, cookies, and using full Incognito/Private mode. Disabling all ad-blockers and extensions. Trying completely different devices (Mac and iPhone). Since it happens across all devices and browsers for the exact same account, it looks like a provisioning or synchronization bug on Apple's backend. Has anyone managed to resolve this without waiting weeks for senior engineering support? Any advice would be highly appreciated.
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Title: Paid $99 Developer Subscription via iOS App, but Portal shows "Become a member" & App Store Connect is Blank (Error 2002)
Hi everyone, I am stuck in a serious account provisioning/sync loop and need some advice or visibility from Apple moderators. The Issue: I purchased and completed the $99 Apple Developer Program subscription directly through the official Apple Developer app on iOS. The charge is fully processed, and the subscription shows as active under my Apple ID subscriptions and bank account. However, when I log into developer.apple.com with the exact same Apple ID, the portal completely ignores my active membership and redirects me to the "Become a member / Start your enrollment" page. Because the web backend doesn't recognize my active subscription, App Store Connect loads a completely blank/white screen on web browsers, and the App Store Connect iOS app throws Error 2002 (Developer Account Required). What I've tried: Double-checked that I am logged into the exact same email/Apple ID across all platforms. Cleared all browser cache, cookies, and tried Incognito/Private mode on multiple browsers (Safari & Chrome) and different devices. Tried waiting out the 48-hour sync window, but the system is completely disconnected. It seems like a critical backend synchronization bug where the App Store subscription ledger failed to update my developer team portal profile status to Active. Has anyone found a way to trigger the sync manually, or do I have to wait for senior developer relations support to do a manual override? Any help or advice would be greatly appreciated. its been 4 days ago and nothing
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