Our app (supports iOS and Mac Catalyst versions) is distributed as a Custom App via Apple Business Manager by generating redemption codes. We are experiencing issues with redemption of the generated codes on Mac devices via Mac Appstore. When attempting to redeem the codes, we encounter the error:
"This code must be redeemed in the AppStore found on devices and within iTunes." (Screenshot attached)
The codes redeem successfully on iOS devices through the iOS App Store, and then can be installed on Mac devices; the issue is specific to redemption on the Mac App Store.
Given that the app has both iOS and Mac Catalyst versions, we expect it to support direct redemption on Mac AppStore as well.
In the ABM portal, the platform is correctly shown as iOS and macOS.
Notably, the same redemption flow works well for another app that similarly supports iOS and Mac Catalyst versions.
From our side, we have compared and verified the configurations of both apps to be the same. We have also ensured the redemption is attempted in the correct App Store–enabled region for the app.
Please share any insights.
Topic:
App Store Distribution & Marketing
SubTopic:
General
Tags:
App Store
Custom Apps
Mac Catalyst
Apple Business Manager