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Is it possible to refund in-app purchases?
Where can I find the in-app purchases transaction details in my Apple developer account? I need to know this because I want to find out if a player can get a refund if something went wrong with the in-app purchase. In addition, my application is not published in the App Store. I use TestFlight to test the in-app purchases. Are the test in-app purchases recorded somewhere in my Apple developer account?
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1.6k
Oct ’21
Is it necessary that iOS app icon and launch screen png files have the color profile sRGB IEC61966-2.1?
I use Moho Studio on macOS to create an icon and a launch screen for my iOS application. But when I right click on the exported png file then I can see that the color profile is missing. I have tried to add this png file to Assets-->AppIcon image set in Xcode and I got no error message because the color profile is missing. My png file looks like this: Is it possible to use png files even if they don't have the color profile sRGB IEC61966-2.1? Is it possible that the images won't display correctly on an iOS device because the color profile is missing? I cannot add the color profile in Moho Studio. I would need another program if it is necessary to add the color profile to the png files. Which program should I use if I need to add the color profile to my Moho Studio png files?
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433
Mar ’23
I need help with my app's privacy policy. Can I use a generator? Where can I find good samples?
I need a privacy policy for my game. I want to upload my game in the Apple App Store and Google Play Store. In my game the user needs to create an account(Microsoft PlayFab) and I collect the user's email address and password. In addition, I use Microsoft Visual Studio App Center for Crash reports. The crash reports are automatically send if the game crashes. Do you know a good generator or samples that I can use to write my privacy policy so that my game doesn't get rejected?
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626
Apr ’24
What should I do when my Development or App Store certificates expire?
What should I do when my Development or App Store certificates in my developer account under Certificates, Identifiers & Profiles are almost expired or when the certificates are already expired? What should I do so that I can still use the certificates? What happens when the certificates expire and when I already have an application in the App Store?
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520
Nov ’24
What are the app account deletion requirements when I want to upload my iOS game to the Apple App Store?
In my iOS game, the player must create an Azure PlayFab account and then the player can login with his email address and password in my game. Currently, players cannot delete their account in my game. Is it necessary that there is an option in my game where the player can request to delete his Azure PlayFab account? In addition, is it necessary that the player can request the deletion of his Azure PlayFab account on my game's website? I don't know if my game would get rejected in the App review if players cannot delete their Azure PlayFab account.
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335
Jan ’25
How can I find the error in a TestFlight crash report?
I have uploaded my app to App Store Connect TestFlight. Then I have downloaded it in TestFlight on my iPad. But the app always crashes a few seconds after opening. It seems to be always the same issue. I have a few crash reports in App Store Connect-->App name-->TestFlight-->Feedback-->Crashs. I have opened a crash report in Xcode but I don´t find the error that causes the crash. How can I find the error in Xcode? Is it possible to find the class and line in the class where the crash happened? In addition, how can I export a crash report from Xcode? The crash doesn´t happen in debug mode on my iPad, it only happens when I install and open my app after downloading it from TestFlight on my iPad.
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646
Jan ’25
My Apple developer certificates expire soon. Is it necessary to create new certificates?
My Apple developer certificates(4 certificates) expire soon. I'm developing an application for iOS but the application is not yet released in the App Store, only Testflight releases for private testing. Is it necessary to create 4 new certificates or can I edit the current certificates so that they don't expire soon?
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84
Oct ’25
I need help with my TestFlight crash report. I have already symbolicated my crash report but I don't see an error.
My application always crashes at the same position when I open it on my iPad Air. It doesn't crash in debug mode which makes it very difficult for me to find the issue. My crash report from TestFlight: Exception Subtype: KERN_INVALID_ADDRESS at 0x000000016d5f26f0 Exception Codes: 0x0000000000000001, 0x000000016d5f26f0 VM Region Info: 0x16d5f26f0 is not in any region. Bytes after previous region: 546219761 Bytes before following region: 399632 REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL MALLOC_LARGE 14c000000-14cd08000 [ 13.0M] rw-/rwx SM=PRV ---> GAP OF 0x2094c000 BYTES Stack Guard 16d654000-16d658000 [ 16K] ---/rwx SM=NUL Termination Reason: SIGNAL 4 Illegal instruction: 4 Terminating Process: ProjectiOS [745] Triggered by Thread: 0 Thread 0 name: Thread 0 name: Thread 0 Crashed: 0 ProjectiOS 0x0000000107abf3b4 0x1026ac000 + 88159156 1 ProjectiOS 0x000000010e7d3be4 0x1026ac000 + 202537956 2 ProjectiOS 0x000000010e96c45c 0x1026ac000 + 204211292 3 ProjectiOS 0x000000010e96cadc 0x1026ac000 + 204212956 4 ProjectiOS 0x000000010e7d7ba4 0x1026ac000 + 202554276 5 ProjectiOS 0x00000001079cccc0 0x1026ac000 + 87166144 6 ProjectiOS 0x000000010945f33c 0x1026ac000 + 115028796 7 ProjectiOS 0x000000010945b648 0x1026ac000 + 115013192 8 ProjectiOS 0x0000000109458510 0x1026ac000 + 115000592 9 ProjectiOS 0x0000000107530430 0x1026ac000 + 82330672 10 ProjectiOS 0x0000000109459290 0x1026ac000 + 115004048 11 ProjectiOS 0x0000000109457584 0x1026ac000 + 114996612 12 ProjectiOS 0x00000001094b961c 0x1026ac000 + 115398172 13 ProjectiOS 0x00000001094bb8a0 0x1026ac000 + 115407008 14 ProjectiOS 0x00000001094c0340 0x1026ac000 + 115426112 15 ProjectiOS 0x000000010971e698 0x1026ac000 + 117909144 16 ProjectiOS 0x000000011104f7a4 0x1026ac000 + 244987812 17 QuartzCore 0x00000001879f4548 CA::Display::DisplayLinkItem::dispatch_(CA::SignPost::Interval<(CA::SignPost::CAEventCode)835322056>&) + 64 (CADisplay.mm:6671) 18 QuartzCore 0x00000001879d1c64 CA::Display::DisplayLink::dispatch_items(unsigned long long, unsigned long long, unsigned long long) + 880 (CADisplay.mm:5794) 19 QuartzCore 0x00000001879e5394 CA::Display::DisplayLink::dispatch_deferred_display_links(unsigned int) + 360 (CADisplay.mm:4886) 20 UIKitCore 0x000000018c936afc _UIUpdateSequenceRunNext + 128 (_UIUpdateSequence.mm:189) 21 UIKitCore 0x000000018c935f8c schedulerStepScheduledMainSectionContinue + 60 (_UIUpdateScheduler.m:1197) 22 UpdateCycle 0x000000027364b560 UC::DriverCore::continueProcessing() + 84 (UCDriver.cc:288) 23 CoreFoundation 0x0000000186f8c4cc __CFMachPortPerform + 168 (CFMachPort.c:604) 24 CoreFoundation 0x0000000186fbc0b0 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 60 (CFRunLoop.c:2045) 25 CoreFoundation 0x0000000186fbbfd8 __CFRunLoopDoSource1 + 508 (CFRunLoop.c:2184) 26 CoreFoundation 0x0000000186f93c1c __CFRunLoopRun + 2168 (CFRunLoop.c:3205) 27 CoreFoundation 0x0000000186f92a6c _CFRunLoopRunSpecificWithOptions + 532 (CFRunLoop.c:3462) 28 GraphicsServices 0x000000022790d498 GSEventRunModal + 120 (GSEvent.c:2049) 29 UIKitCore 0x000000018c956ba4 -[UIApplication _run] + 792 (UIApplication.m:3902) 30 UIKitCore 0x000000018c8ffa78 UIApplicationMain + 336 (UIApplication.m:5577) 31 ProjectiOS 0x0000000110d93700 0x1026ac000 + 242120448 32 ProjectiOS 0x00000001109068f0 0x1026ac000 + 237349104 33 ProjectiOS 0x000000010f5885d4 0x1026ac000 + 216909268 34 ProjectiOS 0x000000010f588908 0x1026ac000 + 216910088 35 ProjectiOS 0x0000000107cf95b8 0x1026ac000 + 90494392 36 ProjectiOS 0x000000010e85dce8 0x1026ac000 + 203103464 37 ProjectiOS 0x0000000110fadbd4 0x1026ac000 + 244325332 38 ProjectiOS 0x0000000110f48e64 0x1026ac000 + 243912292 39 ProjectiOS 0x0000000110f50004 0x1026ac000 + 243941380 40 ProjectiOS 0x0000000110fb54f4 0x1026ac000 + 244356340 41 ProjectiOS 0x0000000110de715c 0x1026ac000 + 242463068 42 ProjectiOS 0x000000011102e55c 0x1026ac000 + 244852060 43 dyld 0x0000000183faae28 start + 7116 (dyldMain.cpp:1477) Then I symbolicated all the lines starting with "ProjectiOS" in my crash report but I cannot find the issue. Which lines in my crash report cause the crash? Lines 0-16: alcCaptureSamples (in ProjectiOS) + 202259184 alcCaptureSamples (in ProjectiOS) + 203932520 alcCaptureSamples (in ProjectiOS) + 203934184 alcCaptureSamples (in ProjectiOS) + 202275504 alcCaptureSamples (in ProjectiOS) + 86887372 alcCaptureSamples (in ProjectiOS) + 114750024 alcCaptureSamples (in ProjectiOS) + 114734420 alcCaptureSamples (in ProjectiOS) + 114721820 alcCaptureSamples (in ProjectiOS) + 82051900 alcCaptureSamples (in ProjectiOS) + 114725276 alcCaptureSamples (in ProjectiOS) + 114717840 alcCaptureSamples (in ProjectiOS) + 115119400 alcCaptureSamples (in ProjectiOS) + 115128236 alcCaptureSamples (in ProjectiOS) + 115147340 alcCaptureSamples (in ProjectiOS) + 117630372 BrotliEncoderHasMoreOutput (in ProjectiOS) + 2126968 Lines 31-42: alcCaptureSamples (in ProjectiOS) + 237070332 alcCaptureSamples (in ProjectiOS) + 216630496 alcCaptureSamples (in ProjectiOS) + 216631316 alcCaptureSamples (in ProjectiOS) + 90215620 alcCaptureSamples (in ProjectiOS) + 202824692 BrotliEncoderHasMoreOutput (in ProjectiOS) + 1464488 BrotliEncoderHasMoreOutput (in ProjectiOS) + 1051448 BrotliEncoderHasMoreOutput (in ProjectiOS) + 1080536 BrotliEncoderHasMoreOutput (in ProjectiOS) + 1495496 xamarin_get_original_working_directory_path (in ProjectiOS) + 4032 BrotliEncoderHasMoreOutput (in ProjectiOS) + 1991216
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